To achieve these commitments, the Company Management will coordinate all work activities in liaison with the Client, Principal Designer/Designers, Principal Contractor (where we are not taking on that role ourselves), manufacturers/suppliers, and other Contractors involved in the works. This includes proactive engagement on quality related matters in the Pre-Construction Phase, during the Construction Phase and as part of handover and post Project/Implementation review.
All those working for the Company (either directly or indirectly) will be required to adhere to this Policy. In particular, individuals will be expected to take personal responsibility and ownership for the quality of their own work and for suggesting any ideas for improvement to the appropriate member of the Management Team.
This Policy is to be communicated, implemented, and maintained at all levels within the organisation starting at an individual’s Company induction and thereafter whenever it is amended. The scope of our Policy includes the establishment and review of company objectives.
All Managers have responsibility for the effective operation of the Business Management & procedures in operation in their areas of control and for sharing good practices and learning points across the business, and into reviews of the Projects we are involved in.
This Policy will be implemented and validated through the following:
Workplace audits, inspections & checks carried out by competent persons. This can be by internal resources, by external resources such as Manufacturers as part of Warranty arrangements, or a combination thereof.
Training Needs Analysis to ensure all workers have the necessary Skills, Knowledge, Experience and Training for their role. This will be done as part of Company induction and reviewed as a minimum annually in light of performance, with additional and/or refresher training arranged where necessary.
Internal (and external, where appropriate) standard setting will be discussed against product specifications and manufacturer’s usage/installation instructions with all relevant workers.
Management reviews carried out on a monthly basis and/or at the end of each project, depending on the duration, scale and scope of the project.
Review meetings, internal progress reports, programme & cost plan reviews.
Reporting of non-compliance or non-conformities. Procedures for this are on the next page.
Reviewing recorded accidents, incidents or near misses.
Snagging of works, external progress reports & “Project feedback evaluations”.
Periodic reviews across Projects to identify any trends.
Reviewing complaints of any kind, whether they be from customers, suppliers, or our own team - the procedures to be followed are as described on the last page.
Once we (and manufacturers/suppliers where applicable) are satisfied that the specified works have been completed satisfactorily, had over to the Client with relevant warranties and other Health & Safety File information.
All Employees, Subcontractors & agents acting on our behalf will be made aware of the company’s arrangements with regard to all relevant Policies & procedures, including being given a copy of this Policy. All of our Site Inspections and Audits cover all of those delivering for work for us and will also take into account Health & Safety and Environmental Considerations.
In order to work for us, Suppliers will be required to complete a Pre-Qualification Questionnaire. They will either need to demonstrate their own quality arrangements or agree to apply those laid out in this document. Supplier performance will be reviewed regularly by our Site Manager during works and then by the Contracts Manager after each Project. A decision on whether to retain them as a Supplier will be taken annually (as a minimum) based on their performance to-date.
Clients, Co-contractors & their Agents may also be given a copy of this Policy to ensure that we are very clear about how seriously we take our responsibilities towards delivering a successful outcome every time in the work we undertake for them.
The Policy and related procedures will be reviewed annually as a minimum.
Additional Company guidance will be given to all persons working for this Company which outlines our rules, specifications, safe working procedures & other information relating to working for our organisation.
Glen Brotherton (Director)
Dated: 16th May 2022
Date of next review: by the end of May 2023
PURPOSE: To identify & take corrective action to remedy any instances whereby the usual high standards we require may not have been met.
SCOPE: All work planned, carried out & handed over in connection with the business functions of our company. Specifically, it covers:
A) Our staff must log the matter onto our system, and then, within 48 hours of the matter being raised, establish the facts via thorough investigation. This will involve speaking to all who may know details & using any images available to produce a written report.
B) Once all details are known, relevant parties are to be informed, verbally (if possible) & then confirmed in writing with resultant actions defined. This will include any remedial works, replacement of items & financial matters. Note: for serious matters our staff may be disciplined.
C) Customers, staff, contractors, suppliers involved are then asked to agree that the matter be concluded, with a note placed on our system accordingly.
D) All such events shall be listed, and then reviewed by Management in order to monitor any trends & to seek improvements.
We aim to provide our customers with an answer to any question. We promise to respond to customer enquiries with honesty and integrity, even if we do not provide the anticipated response. We will always offer solutions and suggestions if we are unable to assist.
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