The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.
While using our Site, we may ask you to provide us with certain information that can be used to contact or identify you. “Personal Information” is any information that is identifiable with you, as an individual.
Personal information we collect may include:
• Telephone Number
• Email Address
• Mailing Address
Please Note: Personal Information does not include your name, business title or business address or business telephone number in your capacity as an employee of an organization. GM Roofing will only collect personal information by fair and lawful means and the provision of personal information is voluntary.
The company collects personal information for the following purposes:
• To respond to your inquiry when you contact us or to request a download
• To advise you about new services that may be of interest to you
Prior to obtaining your consent, the company will describe the choices available to you and obtain implicit or explicit consent with respect to the collection, use, and disclosure of your personal information, except in certain situations otherwise permitted by the law.
The company may rely on explicit consent received directly from you to collect or use your personal information, for example, the collection of your personal information if you subscribe to a newsletter on the Site.
The company limits the use of personal information to the purposes identified in this Policy and for which the individual has provided implicit or explicit consent.
Personal information provided to us by users is primarily stored on our chosen servers.
We will erase personal information that is no longer needed.
Disclosure to Third Parties
The company does not transfer personal information to third parties or service providers.
Cookies are files with small amount of data, which may include an anonymous unique identifier.
Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information.
You can instruct your browser to refuse or disable all cookies or to indicate when a cookie is being sent.
The security of your Personal Information is very important to us, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.
We aim to provide our customers with an answer to any question. We promise to respond to customer enquiries with honesty and integrity, even if we do not provide the anticipated response. We will always offer solutions and suggestions if we are unable to assist.
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