Evesham Trade Centre trading as ETC Windows Which Trusted Trader

Terms and Conditions

• We ask for a 30% deposit upon acceptance of your quotation

• Final invoice payment is due upon satisfactory completion of your installation

• Quotations are valid for 30 days

Evesham Trade Home Improvements Supercentre, incorporating ETC Windows and GM Roofing is a local established Ltd Company with a combined 25 years’ experience

• A great service throughout the Cotswolds and Vale villages for over 15 years.

• Thousands of successful installations to date (referrals readily available / work testimonials readily available).

• We are FENSA registered.

• Competent in both Commercial and Domestic installations.

• Fully trained workforce to industry standards.

• All work fully guaranteed for 10 years.

• All work is carried out by our team and we do not use sub contractors.
  
  Please note: Guarantees/Warranties are not insurance backed.
  
  Stock photos have been used for illustration purposes only to depict service type. All other imagery on the website are of actual installations.

Complaints Policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.  To ensure the business is able to put things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

Privacy Policy

We are committed to protecting the privacy and security of our users’ and visitors’ personal information. This Privacy Policy (“Policy”) informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

Notice and Collection

While using our Site, we may ask you to provide us with certain information that can be used to contact or identify you. “Personal Information” is any information that is identifiable with you, as an individual.

Personal information we collect may include:

• Name

• Telephone Number

• Email Address

• Mailing Address

Please Note: Personal Information does not include your name, business title or business address or business telephone number in your capacity as an employee of an organization. GM Roofing will only collect personal information by fair and lawful means and the provision of personal information is voluntary.

The company collects personal information for the following purposes:

• To respond to your inquiry when you contact us or to request a download
• To advise you about new services that may be of interest to you

Choice and Consent

Prior to obtaining your consent, the company will describe the choices available to you and obtain implicit or explicit consent with respect to the collection, use, and disclosure of your personal information, except in certain situations otherwise permitted by the law.

The company may rely on explicit consent received directly from you to collect or use your personal information, for example, the collection of your personal information if you subscribe to a newsletter on the Site.

Use and Retention

The company limits the use of personal information to the purposes identified in this Policy and for which the individual has provided implicit or explicit consent.

Personal information provided to us by users is primarily stored on our chosen servers.

We will erase personal information that is no longer needed.

Disclosure to Third Parties
The company does not transfer personal information to third parties or service providers.

What are Cookies?

Cookies are files with small amount of data, which may include an anonymous unique identifier.
Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information.

You can instruct your browser to refuse or disable all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our Site. By using this website, you accept the use of cookies.

Privacy Security

The security of your Personal Information is very important to us, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.

We reserve the right to update or change our Privacy Policy at any time.

Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a notice on our website.